Privacy Policy

Introduction

Bonzo Septic Repair and Installation (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://bonzosepticrepairandinstallation.com/ and when you use our septic repair and installation services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

Information We Collect

 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

  • Contact Information: Name, phone number, email address, and physical address
  • Service Information: Description of your septic system problem, property details, and service history
  • Payment Information: Credit card, debit card, or other payment details (processed securely through third-party payment processors)
  • Communication: Messages, inquiries, and feedback sent through our website contact forms or phone
  • Service History: Records of services performed, repairs, maintenance, and recommendations

Information Collected Automatically

When you visit our website, we automatically collect certain information:

  • Device Information: Device type, operating system, browser type, and mobile device identifiers
  • Usage Data: Pages visited, time spent on pages, links clicked, and referral sources
  • IP Address and Location: Your IP address and approximate geographic location
  • Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

Information from Third Parties

We may receive information about you from:

  • Payment processors and financial institutions
  • Third-party service providers and contractors
  • Public records and online directories
  • Customer reviews and feedback platforms

How We Use Your Information

We use the information we collect for various purposes:

  • Service Delivery: To provide, repair, install, and maintain septic systems and related services
  • Communication: To respond to inquiries, provide quotes, schedule appointments, and send service updates
  • Customer Service: To address concerns, troubleshoot issues, and follow up after service completion
  • Billing and Payment: To process payments, send invoices, and manage financial transactions
  • Marketing: To send promotional materials, newsletters, and updates (with your consent)
  • Website Improvement: To analyze usage patterns and optimize website functionality
  • Legal Compliance: To comply with laws, regulations, and permit requirements
  • Business Operations: To manage employee scheduling, route planning, and operational efficiency
  • Safety and Security: To detect fraud, prevent abuse, and protect our business and customers

How We Protect Your Information

We implement appropriate security measures to protect your information:

  • Encryption: Sensitive data is encrypted during transmission using SSL/TLS technology
  • Secure Storage: Personal information is stored securely with restricted access
  • Access Controls: Only authorized employees with a legitimate need have access to your information
  • Regular Updates: We maintain security protocols and update systems to address vulnerabilities
  • Payment Security: Payment information is processed through PCI-compliant third-party processors

Important Note: While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security of your information.

Disclosure of Your Information

We may disclose your information in the following circumstances:

Service Providers

We share information with third-party service providers who assist us in operating our website and providing services, including:

  • Payment processors
  • Subcontractors and technicians
  • Scheduling and management software providers
  • Website hosting and analytics providers

Legal Requirements

We may disclose information when required by law, court order, or regulatory agencies, including:

  • Local, state, or federal authorities
  • Pennsylvania Department of Environmental Protection (DEP)
  • Health departments and environmental agencies

Business Transfers

If our business is sold, merged, or transferred, your information may be transferred as part of that transaction. We will notify you of any such change.

Consent

We will not disclose your information to third parties without your explicit consent, except as outlined in this Privacy Policy.

Your Rights and Choices

Access and Correction

You have the right to access, review, and request corrections to your personal information. Contact us at 724-251-8513 to submit a request.

Opt-Out of Marketing

You can opt out of receiving marketing communications by:

  • Clicking the “unsubscribe” link in any email
  • Contacting us directly by phone or email

Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect website functionality.

California and Virginia Residents

Residents of California and Virginia have additional rights under state privacy laws (CCPA and VCDPA), including the right to know, delete, and opt-out of data sales. Contact us to exercise these rights.

Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing information.

Third parties, such as Google Analytics, may collect information about your website activity. These services are governed by their own privacy policies.

Cookies and Tracking Technologies

Cookies: We use cookies to enhance your website experience, remember your preferences, and track usage patterns.

Types of Cookies:

  • Essential Cookies: Necessary for website functionality
  • Analytical Cookies: Track website performance and user behavior
  • Marketing Cookies: Used for advertising and promotional purposes

Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google may use this information for their own purposes. Visit Google’s privacy policy for more information.

Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

Generally, we retain customer service records for 7 years in compliance with state regulations. You can request deletion of your information, subject to legal retention requirements.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect information from children. If we discover that we have collected information from a child under 13, we will delete it promptly.

Parents or guardians who believe we have collected information from a child should contact us immediately.

Data Breach Notification

In the event of a data breach that compromises personal information, we will notify affected individuals in accordance with applicable state and federal laws. Notifications will be sent to the email or phone number on file.

International Data Transfers

Our business operates primarily in the United States. Information collected is stored and processed in accordance with U.S. laws. If you are located outside the United States, your information may be transferred to and processed in the U.S.

Pennsylvania-Specific Privacy Rights

While Pennsylvania does not have a comprehensive privacy law comparable to CCPA or GDPR, residents are entitled to:

  • Access to their personal information
  • Correction of inaccurate information
  • Opt-out of certain uses and disclosures

Contact us to exercise these rights.

Your Pennsylvania Consumer Rights

Under Pennsylvania law, you have the right to:

  • Know what personal information is collected and how it is used
  • Request access to your personal information
  • Correct inaccurate information
  • Request deletion of information (subject to legal retention requirements)

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date.

Your continued use of our website and services following notification of changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

  • Phone: 724-251-8513
  • Address: 945 PA-6B, New Brighton, PA 15066
  • Website: https://bonzosepticrepairandinstallation.com/
  • Business Hours: 24/7 (Emergency services available)

Your California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected and how it is used
  • Right to delete personal information
  • Right to opt-out of the sale or sharing of personal information
  • Right to non-discrimination for exercising CCPA rights

To exercise CCPA rights, contact us at 724-251-8513 with your request.

Your Virginia Privacy Rights (VCDPA)

If you are a Virginia resident, you have rights under the Virginia Consumer Data Protection Act (VCDPA), including:

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to delete personal information
  • Right to opt-out of targeted advertising and data selling

To exercise VCDPA rights, contact us at 724-251-8513.

© 2026 Bonzo Septic Repair and Installation | All Rights Reserved

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